Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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ResDiary Web

Auto-Refresh Diary for Online Bookings

Online bookings should auto-populate in the diary in real-time without requiring manual page refresh. Currently, new bookings don't appear until the user refreshes or performs another action, which is problematic for venues with walk-ins and bar t...
5 months ago in ResDiary Web Idea Received

Dog options

Have a tickbox available for customers brining a dog making a online reservation. This tickbox will then automatically make the dog icon appear on the completed booking, saving the staff having to manually select this once a booking is made. This ...
3 months ago in Bookings & Walk-ins Idea Received

email conversations linked to bookings

Having used both Resdiary and DMN, the only thing missing from Resdiary is the fact that you can't email the booking. That way it keeps all communication together and you can send attachments necessary all through the same bit
3 months ago in Bookings & Walk-ins Idea Received

Multiple Price Points for Promotions (Adult/Child Pricing)

Support for multiple price tiers within a single promotion, allowing customers to select quantities of different ticket types (adult, child, teen, member, etc.) and pay the correct total during prepayment.Currently, venues must either charge full ...
5 months ago in ResDiary Web Idea Received

Excel Tabular Format for Bookings Data Export

Option to Export the Bookings Report with following details in tabular format in excel and csvHotel | Venue | Restaurant | Visit Date | Visit Time | Advance Covers | Same Day Covers | Walk In Covers | Total Covers | Average Duration | Average Spen...
4 months ago in Reporting & Insights Idea Received

A colour highlighting the double booking Like the colour change for the partially seated or waiting area. I am sure we are not the only property having this issue. I think it would help properties a lot. We had two duplicate bookings tonight. Thank you for your quick response. Fiona

No description provided
4 months ago in Bookings & Walk-ins Idea Received

Customisable Button Text on Final Cross‑Sell Step in Widget

In the ResDiary booking widget, the final step of the cross‑sell flow currently displays a button labelled “Next”. This is confusing for guests, as there are no further steps in the process. From a user‑experience perspective, the button should re...
3 months ago in Bookings & Walk-ins Idea Received

Scheduled/Automated Report Emails

Ability to schedule reports (daily, weekly, etc.) to be automatically generated and emailed, including dashboard summaries, booking reports with total covers and dietary restrictions, and custom reports.Key requirements: Schedule any report for au...
5 months ago in Reporting & Insights Idea Received

Ability to Copy/Duplicate Widget Theme

Allow users to duplicate an existing widget's branding (colours, logo, fonts) when creating a new widget for a different platform. Currently, each widget must be built from scratch, which is time-consuming when setting up multiple widgets (website...
5 months ago in Admin & Settings Idea Received

Calendar View / Weekly View

A calendar view (monthly or weekly) that displays upcoming bookings, similar to a paper calendar, allowing staff to quickly see availability when clients call to book.Show total covers per day for each service to assist with HR/staffing planningCo...
5 months ago in ResDiary Web Idea Received