Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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All ideas

Support Multiple Brands Under One Venue

As the hospitality industry evolves, more and more businesses operate multiple dining concepts under one property. A single destination may include a fine dining restaurant, a casual restaurant, a café, a rooftop bar, private dining rooms, or an e...
4 days ago in  Idea Received

Offer booking customers alternative times

When a customer wants to book a certain time, the widget will show only the promotions available, it does not show where a different time (such as 15 minutes before or after is available), this leads to countless missed opportunities as customers ...
13 days ago in  Idea Received

Send Payment Landing Page link with SMS

Today we only the option to send email for the payment landing page. We should also be able to offer this to customers with mobile only.
13 days ago in  Idea Received

Chit Print Fields to include Company name

RDPSD-3146
about 1 month ago in  Idea Received

Whiteboard/weekly planner

I think it would be really hand to have a a "whiteboard" button on the toolbar (next to the 'over run' button) that has a pop up for weekly/monthly notes. I would use it to leave notes/links for upcoming functions in the week and/or month. Current...
9 days ago in  Idea Received

Booking Add-Ons / Extras in Widget

Allow customers to add optional extras during the online booking process, such as cakes, champagne, flowers, or upgrades like Prosecco with afternoon tea.Current workaround: Venues create multiple promotion variants (e.g., 'Afternoon Tea' and 'Aft...
7 months ago in Booking Widgets & Channels Idea Received

New vs Repeat Customers Report

In the dashboard, a linear track of instances of new guests vs repeat customers. This would help when tracking against marketing campaign successes, spot early warning signs of dwindelling trade.
12 days ago in  Idea Received

Auto-Refresh Diary for Online Bookings

Online bookings should auto-populate in the diary in real-time without requiring manual page refresh. Currently, new bookings don't appear until the user refreshes or performs another action, which is problematic for venues with walk-ins and bar t...
7 months ago in ResDiary Web Idea Received

Custom API token to give AI access to booking data

I'd like to be able to give Claude direct access to our booking and cancellation data, so we can save a lot of time analysing it.
3 months ago in  Idea Received

Widget - Add text to widget

To be able to add wording to your booking widget
6 months ago in Booking Widgets & Channels Idea Received