We have both Reslynx PMS for our hotel rooms and ResDiary to manage our restaurant bookings. While these are linked, meaning if a hotel guest calls up to request a table we can make that booking through their room booking to drop into ResDiary, we find that a lot of hotel residents will go on our website to book their room and then return to the website afterwards to book their table separately.
Not only does this mean the guest is having to input their details multiple times to make their reservations, it also creates additional work for us as we need to check our ResDiary bookings every day to see if any hotel guests have booked in and manually link their table bookings to their room reservation. It also skews our booking figures as those guests appear as 'online' bookings rather than as resident bookings, making it more difficult for us to track how many resident guests are dining with us vs. non-resident.
It would be great if there was an option to add a box to our ResDiary widget asking guests if they are staying and allowing them to input their booking reference so that the two can link up automatically and remove the need for the guest to input all their details again.
