Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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All ideas

    Product enhancement - Online Cancellation Flow

    Simplify the online cancellation flow by removing the unnecessary extra 3 steps before confirming the cancellation.
    6 months ago in  0 Idea Received

    Saved Reports

    Able to copy reports from one log in to another or have th option when creating a report to save to all logins
    6 months ago in  0 Idea Received

    Intuitive Table Allocation

    The system should know to move a booking of two people from one table to another, to accommodate a larger booking that requires a table join using the originally allocated table. Open Table has this feature and it's super helpful.
    8 months ago in Bookings & Walk-ins 0 Idea Received

    Suppress All Emails (Not Just Confirmation)

    Extend email suppression for PMS-integrated bookings beyond just confirmation emails to include reminders and post-dining emails. Currently, a hotel guest booking multiple restaurant tables during their stay receives excessive emails (example: 4 t...
    10 months ago in Admin & Settings 0 Accepted to Backlog

    Ability to Copy/Duplicate Widget Theme

    Allow users to duplicate an existing widget's branding (colours, logo, fonts) when creating a new widget for a different platform. Currently, each widget must be built from scratch, which is time-consuming when setting up multiple widgets (website...
    10 months ago in Admin & Settings 0 Idea Received

    Calendar View / Weekly View

    A calendar view (monthly or weekly) that displays upcoming bookings, similar to a paper calendar, allowing staff to quickly see availability when clients call to book.Show total covers per day for each service to assist with HR/staffing planningCo...
    10 months ago in ResDiary Web 0 Idea Received

    Whiteboard/weekly planner

    I think it would be really hand to have a a "whiteboard" button on the toolbar (next to the 'over run' button) that has a pop up for weekly/monthly notes. I would use it to leave notes/links for upcoming functions in the week and/or month. Current...
    3 months ago in  0 Idea Received

    New vs Repeat Customers Report

    In the dashboard, a linear track of instances of new guests vs repeat customers. This would help when tracking against marketing campaign successes, spot early warning signs of dwindelling trade.
    3 months ago in  0 Idea Received

    Customisable Button Text on Final Cross‑Sell Step in Widget

    In the ResDiary booking widget, the final step of the cross‑sell flow currently displays a button labelled “Next”. This is confusing for guests, as there are no further steps in the process. From a user‑experience perspective, the button should re...
    7 months ago in Bookings & Walk-ins 0 Idea Received

    Include Booking Reference in Stripe Transactions

    At the moment, the Stripe transaction data provided through ResDiary includes the restaurant ID but does not include the booking reference. From an accounting and reconciliation standpoint, having the booking reference available within Stripe woul...
    7 months ago in Payments and Deposits 0 Idea Received